FAQ/Shipping
Where are you based?
We are proudly based in Calgary, Alberta. Every Holly Rose Co. dress is lovingly handmade in small batches using natural fibres like organic cotton and linen. All of our materials are sourced within Canada.
Where do you ship?
At this time, we ship within Canada only.
Shipping quotes are calculated at checkout once items have been added to your cart, and before you enter payment details. Any fees related to provincial taxes are the responsibility of the customer.
When will my order ship?
Most orders are processed and shipped within 2–3 business days, unless otherwise stated (for example, pre-order items or special launches). Please check individual product pages for any updates on delivery timelines.
Lost, Held, or Damaged Packages
Once your package leaves our studio, it is in the hands of the carrier. We are not responsible and cannot refund or replace orders that are lost, held, or damaged in transit. If an item is shipped to an incorrect or undeliverable address due to an error entered at checkout, we are unable to offer a refund or replacement. Any shipping issues must be handled directly with the carrier.
How should I care for my clothing?
Our fabrics are not pre-shrunk, so we recommend taking special care with the first wash. Gently wash in cold water, give your dress a light shake, then either hang to dry or lay flat, smoothing out any wrinkles with your hands. Over time, the fabric will naturally soften and develop a subtle crinkle — part of its beauty and charm. To preserve your dress, avoid harsh detergents or bleach.
Please note: Holly Rose Co. cannot be held responsible for shrinkage due to washing or drying.
Do you accept returns or exchanges?
Because our clothing is slow-made and handmade in small quantities, we do not accept returns or exchanges.
We do, however, accept unworn and unwashed clothing for store credit:
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Original shipping costs are non-refundable
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Items must be free of scents and returned in original condition
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You must request store credit within 14 calendar days of receiving your order
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Items purchased with store credit are considered final sale and not eligible for another return
How do I request store credit?
Please email us at info@hollyroseco.ca with your order number and details. Customers are responsible for return shipping costs. Once we receive your item, we’ll issue your store credit via email.
What if I’m unsure about sizing?
We’d love to help! If you have questions before placing your order, please reach out — we’ll personally guide you so you feel confident in choosing the right size.
Order Changes & Cancellations
Because our dresses are made and shipped in small batches, we cannot cancel orders once they have been placed. If you have any issues with your order, please reach out to us right away at info@hollyroseco.ca — we’ll always do our best to help.