FAQs

We are proudly based in Calgary, Alberta. Every Holly Rose Co. dress is lovingly handmade in small batches using natural fibres like organic cotton and linen. All of our materials are sourced within Canada.

Currently, we ship within Canada and the United States.

Shipping quotes are calculated at checkout once items have been added to your cart, and before you enter payment details. Any fees related to provincial taxes are the responsibility of the customer.

Most orders are processed and shipped within 2–3 business days, unless otherwise stated (for example, pre-order items or special launches). Please check individual product pages for any updates on delivery timelines.

Once your package leaves our studio, it is in the hands of the carrier. We are not responsible and cannot refund or replace orders that are lost, held, or damaged in transit. If an item is shipped to an incorrect or undeliverable address due to an error entered at checkout, we are unable to offer a refund or replacement. Any shipping issues must be handled directly with the carrier.

Our fabrics are not pre-shrunk, so we recommend taking special care with the first wash. Gently wash in cold water, give your dress a light shake, then either hang to dry or lay flat, smoothing out any wrinkles with your hands. Over time, the fabric will naturally soften and develop a subtle crinkle — part of its beauty and charm. To preserve your dress, avoid harsh detergents or bleach.

Please note: Holly Rose Co. cannot be held responsible for shrinkage due to washing or drying.

Each Holly Rose Co. piece is slow-made in small batches with care and intention, so we kindly ask for your understanding when it comes to returns.

If your item isn’t quite right, we gladly accept unworn and unwashed clothing for store credit/exchange or a refund on full-priced items within 14 calendar days of receiving your order.

 

  • Items must be in original condition, free of scents, and with all tags attached
  • Original shipping and customs fees are non-refundable
  • Customer is responsible for return shipping (a $12 prepaid label can be provided and deducted from your refund)
  • Sale and sample items are final sale
  • Items purchased with store credit are considered final sale and cannot be returned again

Because every piece is handmade in limited quantities, your understanding helps us continue creating thoughtful, sustainable clothing for motherhood and beyond.

For return, exchanges or store credit:

Please email us at info@hollyroseco.ca with your order number and details. Customers are responsible for return shipping costs. Once we receive your item, we’ll issue your store credit via email.

We’d love to help! If you have questions before placing your order, please reach out — we’ll personally guide you so you feel confident in choosing the right size.

Because our dresses are made and shipped in small batches, we cannot cancel orders once they have been placed. If you have any issues with your order, please reach out to us right away at info@hollyroseco.ca — we’ll always do our best to help.