Shipping policy

At Holly Rose Co., we take pride in carefully preparing and shipping each order from our Calgary, Alberta studio. Every dress is handmade in small batches, and we strive to ensure your items arrive in perfect condition.

Shipping Locations

Currently, we ship within United States and Canada only.

Shipping costs are a flat rate and are posted at checkout once you add items to your cart and before you enter payment details. Any fees related to provincial taxes, carrier fees, customs or duties are the responsibility of the customer.

Processing Times

Most orders are processed and shipped within 2–3 business days, unless otherwise stated (for example, pre-order items or special launches). Please check individual product pages for any updates on delivery timelines.

Lost, Held, or Damaged Packages

Once your order leaves our studio, it is in the hands of the carrier. We are not responsible for packages that are lost, held, or damaged in transit, and cannot offer refunds or replacements in these cases.

If your order is shipped to an incorrect or undeliverable address due to information entered incorrectly at checkout, we are unable to offer a refund or replacement. Please contact the carrier directly for any shipping issues.

Customs & Duties Acknowledgement (U.S. Orders)

By placing an order, you acknowledge that Holly Rose Co has taken every reasonable measure to prevent customs duties or import fees from being charged. However, customs policies vary and are outside of our control. Holly Rose Co cannot be held responsible for any duties, taxes, or additional charges incurred upon delivery.

Order Changes & Cancellations

Because our dresses are made and shipped in small batches, we cannot cancel orders once they have been placed. If you have any issues with your order, email us right away at info@hollyroseco.ca — we will do our best to help.